Awareness and Responsiveness to Business Intelligence
Maintain awareness of what is happening within relationships to track and act on business intelligence. Route business intelligence (for example, that relating to emerging risks, opportunities, and exceptions) to the attention of appropriate individuals/forums to enable suitable responses.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Awareness and Responsiveness to Business Intelligence at each level of maturity.
- 1Initial
- Practice
- No formal process in place to gather information nor act on information gained casually.
- Outcome
- Problems that could have been anticipated are not addressed until they reach emergency status.
- Metrics
- # major IT/business issues.
- % customer satisfaction (internal customers).
- 2Basic
- Practice
- Start to implement basic processes for the first IT/business relationships to track and react to business intelligence (e.g. problems, risks, opportunities, etc.) gathered predominantly via formal routes.
- Outcome
- IT is primed to react to new intelligence.
- Metric
- # relationships with defined Detect and Report process
- 3Intermediate
- Practice
- Implement process for key IT/business relationships to track and respond to business intelligence (e.g. problems, risks, opportunities, etc.) gathered via both formal and informal routes.
- Outcome
- IT has capability to respond to emerging intelligence regarding key IT-business relationships.
- Metrics
- # major IT/business issues.
- % customer satisfaction (internal customers).
- 4Advanced
- Practice
- Expand defined process to all IT/business relationships to track and respond to business intelligence (e.g. problems, risks, opportunities, etc.) gathered via both formal and informal routes.
- Outcomes
- IT has capability to respond to emerging intelligence for all IT-business relationships.
- IT begins to anticipate changing business requirements.
- Metrics
- # major IT/business issues.
- % customer satisfaction (internal customers).
- 5Optimized
- Practice
- Continually monitor the effectiveness of the feedback mechanisms in order to identify opportunities for improvement and optimization.
- Outcomes
- IT has capability to quickly and effectively respond to emerging intelligence for all IT/business relationships.
- IT is able to anticipate changes to business requirements.
- Metrics
- # major IT/business issues.
- % customer satisfaction (internal customers).