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Service Transition

Capability Building Blocks

C1Change Management
Ensure that all changes are communicated, evaluated, and implemented in a controlled manner so that they can respond to changing business needs, and protect the business and other services.
C2Service Validation and Testing
Ensure that the service design and its functionality deliver a new or changed service that meets the needs of the business.
C3Release and Deployment Management
Plan, schedule, and control the build and deployment of service releases to deliver the changes and/or new functionality required by the business, while also protecting the integrity of existing services.
C4Configuration Management
Ensure that all service component Configuration Items (CIs) are identified and that any changes to them are authorized, recorded, and managed.