Workforce Management
Advise and assist line managers in the recruitment, management (i.e. allocation and coordination of roles, responsibilities, and resources), and retention of the workforce.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Workforce Management at each level of maturity.
- 3Intermediate
- Practice
- Encourage experimental use of virtual interviewing for early stage recruitment processes.
- Outcome
- Recruitment costs are reduced and the range of candidates interviewed is extended.
- Metrics
- # of interviews held virtually.
- Feedback from recruiters on efficacy of approach (e.g. enables more flexibility in interview scheduling, reduced costs for the interview process etc.).
- Practice
- Introduce formal project management methodologies across IT and some parts of the business.
- Outcome
- There is increased familiarity with formal project management methods within IT and in some parts of the business.
- Metrics
- # and % of projects within IT where formal project management methodologies are in use.
- # and % of projects within the business where formal project management methodologies are in use.
- # and % of projects delivered on time, within budget, and meeting project requirements.
- Practice
- Actively probe to discover hidden causes of staff unease or dissatisfaction.
- Outcome
- This enables anticipation of emerging issues, facilitating early intervention.
- Metrics
- Staff turnover levels.
- Periodic assessment of staff morale (i.e. as measured via standard qualitative measurement tools).
- Feedback from performance reviews.
- Average years of service versus the industry average (or some such meaningful comparator).
- 4Advanced
- Practice
- Proactively seek out and target top candidates for key positions.
- Outcome
- Better quality candidates apply and are hired.
- Metric
- Quality of candidates proceeding to interview stage (e.g. the number of candidates having the requisite qualifications/experience to suit the job).
- Practice
- Extend the use of formal project management methodologies across the entire organization, using teams drawn from both IT and the business.
- Outcome
- There is increased familiarity with formal project management methods across the entire organization.
- Metrics
- # and % of projects within IT where formal project management methodologies are in use.
- # and % of projects within the business where formal project management methodologies are in use.
- # and % of projects delivered on time, within budget, and meeting project requirements.
- Practice
- Develop tailored career development programmes for immediate report staff and key personnel.
- Outcomes
- This results in increased value and contribution of key staff to the organization.
- Investment in personal development improves staff loyalty and discourages defection.
- Metrics
- Staff turnover levels.
- Periodic assessment of staff morale (i.e. as measured via standard qualitative measurement tools).Average years of service versus the industry average (or some such meaningful comparator).
- 5Optimized
- Practice
- Work with educational institutions and regulatory bodies to improve formal accreditation in the industry.
- Outcome
- There is an overall improvement in the standards of performance in the industry.
- Metrics
- Existence of an accreditation roadmap for IT practitioners.
- Perception of IT as a profession (i.e. as measured via standard qualitative measurement tools).
- Practice
- Extend the use of internal project management methodologies to address collaboration with external bodies (e.g. customers, suppliers, and other partners in the ecosystem).
- Outcome
- The effectiveness of complex, multi-organizational projects is enhanced.
- Metrics
- # and % of projects within IT where formal project management methodologies are in use.
- # and % of projects within the business where formal project management methodologies are in use.
- # and % of projects within the wider business ecosystem where formal project management methodologies are in use.
- # and % of projects delivered on time, within budget, and meeting project requirements.
- Practice
- Encourage key staff to participate in joint initiatives with business ecosystem partners.
- Outcome
- This results in improved job satisfaction and learning opportunities.
- Metrics
- # of joint business ecosystem initiatives.
- Staff turnover levels.
- Periodic assessment of staff morale (i.e. as measured via standard qualitative measurement tools).
- Average years of service versus the industry average (or some such meaningful comparator).