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Competency Management

A4

Identify, in conjunction with line managers, relevant individual competencies (i.e. knowledge, skills, and process abilities). Ensure the workforce have the requisite competencies and are provided with appropriate development opportunities.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Competency Management at each level of maturity.

3Intermediate
  • Practice
    Conduct competency analysis for key staff.
    Outcome
    This enables expansion of competency analysis as a tool to gauge training requirements throughout IT.
    Metric
    # of competency analysis incidents of use within IT.
4Advanced
  • Practice
    Research available skills/competency frameworks, and select and adopt the one most appropriate to the context and the needs of the business.
    Outcome
    This enables leveraging of existing knowledge and experience embedded in skills/competency frameworks.
    Metric
    Extent to which the skills/competency framework is used throughout the organization.
5Optimized
  • Practice
    Engage in the development of the industry standard skills/competency frameworks that are appropriate to the organization.
    Outcome
    Improved or more context-specific frameworks are available to the organization.
    Metrics
    • Extent to which the skills/competency framework is used throughout the organization.
    • Extent of the involvement of IT leadership in the framework's (e.g. SFIA) development programme.