Performance Management
Promote and oversee the implementation of performance management systems and processes for individuals, teams, and units.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Performance Management at each level of maturity.
- 3Intermediate
- Practice
- Undertake a variety of analyses and enquiries (e.g. via forums, workshops, questionnaires) to ensure an equitable and coherent set of standards for grading performance are in place throughout IT.
- Outcome
- Over time, reviewers will award performance ratings in line with a common standard.
- Metric
- Standard deviation of performance ratings.
- 4Advanced
- Practice
- As part of the performance target-setting process, illustrate the linkages between subordinate goals and IT and business strategies.
- Outcome
- Goals not linked to business strategy are eliminated from the performance management process.
- Metrics
- % of individuals from within IT for whom linkage maps are developed as part of the performance management process.
- % of individuals from the business for whom linkage maps are developed as part of the performance management process.
- 5Optimized
- Practice
- Synthesize lessons learned from multiple sources (e.g. project retrospectives, business ecosystem feedback, and ongoing research) to identify areas for improvement in the performance management process.
- Outcome
- This results in continuous improvement to the performance management process.
- Metrics
- # of discrete action points emerging from the synthetization exercise.
- Perceived quality of the performance management process (management rating over staff rating where 1 is optimal) (i.e. as measured via standard qualitative measurement tools).