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IT Culture Building

D2

Use a multiplicity of culture adaptation levers (e.g. artefacts, IT leadership style, education, positive/negative reinforcement, structural change) to manipulate attitudes, behaviours, and unconscious assumptions so that they conform to the desired cultural model.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for IT Culture Building at each level of maturity.

3Intermediate
  • Practice
    Review the rewards and incentives model and ensure that it is designed to deliver the desired cultural model.
    Outcome
    This positively impacts the achievement of medium to long term change to values, attitudes, and behaviours.
    Metric
    Degree to which the desired values, attitudes, and behaviours are evident (i.e. as measured via standard qualitative measurement tools).
4Advanced
  • Practice
    Identify any key individuals whose disposition is at odds with the desired culture and remediate such situations.
    Outcome
    This effects potentially serious and high-risk organizational change which, if successful, will ensure that the behaviours of key individuals are aligned with the desired organizational culture.
    Metric
    Degree of fit between the actual and desired culture (i.e. as measured via standard qualitative measurement tools).
5Optimized
  • Practice
    Study culture in peer organizations, including competitors, and note and understand cultural similarities and differences.
    Outcome
    This provides information on the process of culture adaptation that may be required.
    Metric
    Degree of fit between the actual and desired culture at all levels (i.e. as measured via standard qualitative measurement tools).