Formal IT Structures
Design, put in place, and adapt as necessary, formal organizational structures for the IT function.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Formal IT Structures at each level of maturity.
- 3Intermediate
- Practice
- Experiment with extending the degree of autonomy accorded to senior and middle IT management; observe the outcomes and, based on the results, modify levels of autonomy where necessary.
- Outcome
- The delegation of decision-making authority results in faster and more agile responses.
- Metric
- Trend in # of requests for directives that escalate to the IT leadership level.
- 4Advanced
- Practice
- Work with those charged with organizational design to design, test, and refine novel structures and organizational forms that enhance collaboration.
- Outcome
- This results in better collaboration between IT and the business.
- Metric
- # of IT projects that are led or co-led by business staff.
- 5Optimized
- Practice
- Establish a unit within IT charged with operating principally within the external environment, working with suppliers on designing 'next generation' systems, sponsoring and promoting projects within research institutes, and feeding insights back into the IT and business planning processes.
- Outcome
- This helps the planners to anticipate technology trends and to future proof the business from an IT perspective.
- Metric
- # of key technologies that are 'missed' by the IT planning process.