Environmental Awareness
Maintain a constant awareness of the dynamics of both the IT and business environments and their interplay. Understand and shape those organizational systems, employee competencies, and behaviours that impact the organization's capacity to assimilate, share, and apply knowledge of both IT and the business. This may draw on concepts and activities such as technology research, scanning and road-mapping, sense-making, organizational learning/lessons learned, absorptive capacity, intelligence systems, sense and respond systems, and decision-making processes.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Environmental Awareness at each level of maturity.
- 3Intermediate
- Practice
- Extend the expertise location system to reference external sources, including consulting organizations, universities, and suppliers.
- Outcome
- This enables a broad range of sources to be consulted.
- Metric
- # of external sources by source type.
- 4Advanced
- Practice
- Organize sources of expertise into communities of practice around areas that are particularly important to the organization — e.g. through the use of intelligent agents in gathering market insights.
- Outcome
- Access to leading edge knowledge in areas of focus is improved.
- Metrics
- # of external sources by source type.
- # of communities of practice in operation.
- 5Optimized
- Practice
- Share AI (Artificial Intelligence) based applications and algorithms with all expertise sources, both within and external to the organization.
- Outcome
- This results in improved reciprocity/information sharing, plus access to world class knowledge.
- Metrics
- # of external sources by source type.
- # of communities of practice in operation.
- Intensity of information sharing.