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Representative POMs are described for Strategy at each level of maturity.

2Basic

• Practice

  Develop the change strategy based on local IT function requirements.

  Outcome

  The change strategy is focused solely on implementing changes required locally.

  Metrics

  • Change strategy planning records.
  • % of local requirements vs. non-local requirements in change strategy planning records.

• Practice

  Establish the goals and expected benefits of the change in relation to revenue.

  Outcome

  The goals and expected benefits of the change are known and can be measured in financial terms.

  Metric

  Financial metrics in the organizational change plan.

3Intermediate

• Practice

  Ensure that the learnings from prior experience of change initiatives inform the change strategy.

  Outcome

  The change initiative plan benefits from prior experience of change in the organization.

  Metric

  Planning records that document recognition of learnings from prior change initiatives.

• Practice

  Ensure that the change strategy aligns with the organizational strategy for both planned and organic change.

  Outcome

  The business rationale for the need for change is clearly articulated and how the change aligns with the organizational strategy is clarified.

  Metric

  Planning records that document both planned and organic change strategy.

• Practice

  Ensure that metrics relating to the goals, expected outcomes, benefits, and critical success factors (CSFs) of the change initiative are clear and in alignment with organizational strategy.

  Outcomes

  • The goals and metrics for the change initiative are established and aligned with other organizational activities, and have a focus on customer satisfaction.
  • Critical success factors (CSFs) are defined for the initiative.

  Metric

  Planning records that document the change strategy and include identified CFSs.

4Advanced

• Practice

  Include consideration of the scope, requirements, and implementation options as well as the change capacity and capability of those affected by the change in developing the strategy.

  Outcome

  The change strategy, both for planned and organic change, considers a broad range of factors and includes implementation options for successful and sustainable change implementation.

  Metric

  Planning records that document the change strategy and include identified CFSs.

• Practice

  Ensure that metrics relating to the goals, expected outcomes, and benefits are comprehensive and include measures for employee satisfaction.

  Outcome

  The goals and metrics for the change initiative are comprehensive and reliable.

  Metric

  Planning records that document the change strategy and include identified CFSs.

5Optimized

• Practice

  Ensure that the strategy is informed by involvement with the wider organization.

  Outcome

  The strategy for both planned and organic change addresses the constraints and opportunities that the organization faces.

  Metrics

  • Planning records that document the change strategy and include identified CFSs.
  • % of stakeholders outside of the IT function involved in strategy development.

• Practice

  Ensure that metrics relating to the goals, expected outcomes, and benefits of change initiatives are continually reviewed and improved.

  Outcome

  The goals and metrics established for change initiatives are continually reviewed and improved to maximize benefits.

  Metric

  # and frequency of revisions to the organizational change plan.