IVI Framework Viewer

Representative POMs are described for Impact at each level of maturity.

2Basic

• Practice

  Monitor and report progress against the change plan, at set intervals.

  Outcome

  Change progress is monitored against the change plan and reported at set intervals.

  Metric

  Existence of change progress reports.

• Practice

  Make modifications to the change initiative according to the change plan.

  Outcome

  Adjustments to the change plan can only be made at set points.

3Intermediate

• Practice

  Establish critical success factors and report these throughout the change initiative.

  Outcome

  Critical success factors are established and tracked and reported throughout the change initiative.

  Metric

  Existence of change critical success factors.

• Practice

  Ensure that any changes to the initiative deliverables are controlled through formal change control and project and programme management processes.

  Outcome

  Formal procedures provide for contingency and ways of adapting to unanticipated opportunities and problems.

  Metric

  Existence of a formal change control procedure allowing for contingency changes.

4Advanced

• Practice

  Ensure sponsors react appropriately to the achievement and non-achievement of the intended change impact.

  Outcomes

  • Critical success factors are continually monitored.
  • Sponsors respond by recognizing and celebrating achievement and by ensuring corrective actions are taken when the change impact is not as intended.

  Metrics

  • # of celebrations of change achievement.
  • # of corrective actions raised re: non-achievement of change impact.

• Practice

  Escalate quickly when the change initiative is failing to achieve the desired outcome.

  Outcome

  Change leaders have visibility of the change initiative and can quickly and flexibly realign it to achieve the desired outcome and to communicate the approved change to all relevant stakeholders.

  Metric

  Average time taken to address change escalations.

5Optimized

• Practice

  Ensure that there is visible support and monitoring of change by high-level sponsors.

  Outcome

  The visible support and monitoring by high-level sponsors raises the levels of awareness of the change and support for the change.

  Metric

  Activity of high-level sponsors.

• Practice

  Proactively monitor change progress and engage directly with all those affected by the change, so enabling immediate feedback.

  Outcome

  Effective monitoring provides the necessary information for change leaders to make informed decisions to adjust the course of action when required.

  Metric

  # of hours of contact between change leaders and change participants per week.