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Representative POMs are described for Embed Change at each level of maturity.

2Basic

• Practice

  Use basic metrics to confirm if change objective targets are met.

  Outcome

  Metrics are used to confirm whether the change objectives have been delivered or not.

  Metric

  % of change initiatives with an objectives completion tracker.

• Practice

  Communicate frequently on the change initiative, and highlight the benefits of new ways of working.

  Outcome

  Frequent positive communication of the change initiative speeds the adoption of new ways of working.

  Metric

  # of positive communications on the change initiative.

3Intermediate

• Practice

  Define the desired change impact and link this to the resulting business value metric.

  Outcome

  The change impact can be identified in a business value metric.

  Metric

  % of change initiatives with objectives linked to a business value metric.

• Practice

  In the initial change strategy, plan for sustaining the change post-implementation.

  Outcome

  Planning for sustainability of the change at the outset of the initiative clarifies the intent and ensures that resources are allocated.

  Metric

  Inclusion of sustainability in the change initiative plan.

• Practice

  Recognize and celebrate progress and achievements continually, even after the change has been implemented.

  Outcome

  There is ongoing communication and socialization of the change and the change initiative achievements, which incentivize continued adoption and adjustment to the change.

  Metric

  # of communications recognizing achievement related to the change initiative, post-implementation.

4Advanced

• Practice

  Conduct post-implementation assessments of business benefits.

  Outcome

  Post-implementation assessments can determine the change initiative adoption success and confirm the resulting business benefits.

  Metric

  % of change initiatives where post-implementation assessments are carried out.

• Practice

  Ensure that change agents model the desired behaviours in their areas.

  Outcome

  Change agents influence the adoption and embedding of the change by modelling the desired behaviours and actively engaging with others in change activities.

  Metric

  The perception of change agents among change recipients/participants.

5Optimized

• Practice

  Define appropriate metrics that track the beneficial impact of changes throughout the change life cycle.

  Outcomes

  • Metrics that facilitate management oversight of the impact of changes throughout the change life cycle increase the likelihood of the change delivering full realization of the change objectives.
  • Other emerging improvements are also captured.

  Metric

  % of change initiatives with an impact of changes tracker.

• Practice

  Ensure that change agents continue to maintain and embed the change once it is effectively implemented.

  Outcomes

  • Long-term sustainability of the change is optimized.
  • The organization maintains an orientation towards sustainable change.

  Metric

  Inclusion of ongoing ownership by change agents in the change management procedures.