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Representative POMs are described for Evaluation and Learning at each level of maturity.

2Basic

• Practice

  Build scope for learning into the change process.

  Outcome

  The value of learning related to change management is recognized.

  Metric

  Learning provision inclusion in the change management process.

• Practice

  Organize occasional change management reviews.

  Outcome

  Change leaders can share insights and promote basic change management practices.

  Metric

  # of change management reviews conducted annually.

3Intermediate

• Practice

  Include dedicated time for learning and reflection in the change plan.

  Outcome

  There is opportunity for learning and reflection, improving change management outcomes over time.

  Metric

  Learning provision inclusion in the change management plan.

• Practice

  Encourage the use of learning logs by change agents and leaders throughout the process.

  Outcome

  Change agents and leaders develop reflection skills and enhance organizational change competence.

  Metric

  Existence of completed learning logs.

• Practice

  Plan post-implementation reviews with all change participants.

  Outcome

  Post-implementation reviews are opportunities for reflection and learning with all change participants.

  Metric

  % of change management initiatives for which post-implementation reviews are conducted.

• Practice

  Evaluate change initiatives against stakeholder expectations, goals, expected outcomes, and benefits.

  Outcome

  What went well, what did not work, and potential improvements for future change initiatives can be identified, documented, and shared.

  Metric

  Existence of change initiative evaluation records.

4Advanced

• Practice

  In the change plan, specify the dedicated time required for learning and reflection, both at an individual and a group level.

  Outcome

  There is opportunity for learning and reflection — improving change management outcomes over time, both at an individual and at a group level.

  Metric

  Learning provision inclusion (individual and group level) in the change management plan.

• Practice

  Promote use of active reflection and learning techniques among change agents and leaders.

  Outcome

  Change agents and leaders become adept at using active reflection and learning techniques — improving change leadership competence at all levels throughout the organization.

  Metric

  # of change agents and leaders using active reflection and learning techniques.

• Practice

  Move experienced change teams and individuals across the organization.

  Outcome

  Experienced personnel share tacit change management knowledge and expertise in change management practices across the organization.

  Metric

  % of experienced change leaders/teams transferred to new change initiatives.

• Practice

  Establish effective networks for change management learning and support.

  Outcome

  Deep and comprehensive expertise in the use of change management practices is developed across the organization.

  Metric

  % of change leaders involved in networks for change management learning and support.

• Practice

  Use multiple ways to interact with the change participants throughout the change initiative (including face-to-face sessions) to identify potential improvements.

  Outcome

  All stakeholders can contribute to identifying and understanding improvements to the organizational change management process.

  Metric

  % of stakeholders individually invited to identify improvement to the change management process.

5Optimized

• Practice

  Use reflection and learning techniques in all change initiatives.

  Outcome

  Reflection and learning are part of all change initiatives, prompting continuous improvement. The organization develops a high-performance change culture and change management competences.

  Metric

  # of change agents and leaders using active reflection and learning techniques.

• Practice

  Organize change management feedback and interactive sessions on an ongoing basis with all relevant stakeholders.

  Outcome

  Feedback and interactive sessions allow collaborative learning with all relevant stakeholders.

  Metric

  Change management feedback session timetable.

• Practice

  Continually review new and improved approaches to change management.

  Outcome

  Continual improvement in change management knowledge and expertise is achieved through active experimentation and exploration of new and improved approaches to change management learning and development, through sustaining ownership of change, and through ongoing understanding of stakeholder experiences.

  Metric

  Change management approaches review records.