Establish and implement management practices and resources to embed beliefs, attitudes, and behaviours that motivate individuals to discover, capture, create, and share knowledge.
Understand, shape, and use the networks of relationships (formal and informal, internal and external) that impact or support knowledge management activities. The scope includes formal entities such as roles and responsibilities and organizational hierarchies as well as less formal entities such as communities of practice, key influencers, social capital, and social networks.
Define requisite employee skills for specialist and non-specialist roles in knowledge management activities. Identify training requirements to develop employees' skills in knowledge management practices and the use of knowledge processes, tools, and technologies.
Provide and report on the availability of tools, technologies, techniques, and application guidelines and checklists to support knowledge management activities such as discovery, acquisition, and sharing (e.g. social media), and knowledge asset management activities such as organization, classification, and analysis (e.g. a knowledge repository).