Culture
Establish and implement management practices and resources to embed beliefs, attitudes, and behaviours that motivate individuals to discover, capture, create, and share knowledge.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Culture at each level of maturity.
- 2Basic
- Practice
- Communicate in a simple broadcast mode the value of KM and desired KM behaviours to all employees.
- Outcome
- Employees have some level of shared awareness of the value of KM and desired KM behaviours.
- Metrics
- Yes/no indicators confirming receipt of communication of desired behaviours and performance.
- Evidence of communication (e.g. email).
- 3Intermediate
- Practice
- Ensure the senior management team has allocated specific resources to activities which support a positive KM culture.
- Outcome
- Clear senior management support and adequate resources for staff to develop and carry out activities to support positive KM culture are evident.
- Metric
- % of senior management approved budget for KM culture reinforcing activities.
- Practice
- Develop a common language for KM concepts and practices.
- Outcome
- A shared language facilitates communication and practice improvement.
- Metric
- % of staff who use a shared KM language.
- Practice
- Train teams and provide coaching on the attitudes and behaviours required in the use and sharing of knowledge.
- Outcome
- Teams have a good understanding of and ‘buy in’ to the attitudes and behaviours that foster a positive KM culture.
- Metrics
- $ budget for KM behaviour and attitude training.
- % improvement in awareness and ‘buy in’ of teams before and after training (via questionnaire before training, immediately after, and after a time period to measure retention).
- % of employees trained in KM behaviour and attitudes.
- 4Advanced
- Practice
- Put in place mechanisms for evaluating how areas of the organization (such as communities and departments) are adopting knowledge-sharing behaviours in line with the KM strategy.
- Outcomes
- Documented results of the progress of areas of the organization in adopting knowledge sharing behaviours are available, providing a benchmark and improvement journey.
- Employees are motivated to improve knowledge sharing behaviours.
- Metrics
- % of organizational areas that take part in evaluation activities.
- % improvement against benchmarks over a defined time period.
- Practice
- Ensure the senior management team are actively supporting KM culture through awareness raising among non-KM senior staff and engagement of KM staff with the senior management team.
- Outcome
- An organization-wide positive KM culture environment is led from the top.
- Metrics
- % of the senior management team with a KM background or a high level of KM awareness.
- % of times KM items are on the senior management team agenda.
- 5Optimized
- Practice
- Ensure behaviour-shaping activities are continually improved in targeted areas.
- Outcome
- Behaviours supporting a positive KM culture are improved most successfully in strategically important target areas.
- Metrics
- Existence of indicators confirming improvement of behaviour-shaping activities.
- % of areas within strategic target priority areas with improved behaviour-shaping activities.
- Practice
- Invite leading KM experts to organization events as speakers or consultants.
- Outcomes
- Employees are exposed to the latest and most advanced insights into KM.
- Employees learn specifically how KM insights relate to their organization, and are inspired and motivated to further support KM.
- Metrics
- % of invited experts who are KM experts.
- % score of events based on employees' feedback on evaluation sheets.
- Practice
- Measure KM positive behaviours that are demonstrated at an enterprise level, and reinforce as appropriate to the organization.
- Outcomes
- Documented measures of positive behaviours are available.
- Staff are motivated to improve behaviours and can see progress.
- Metrics
- Frequency of measurement rounds (# of survey/feedback rounds for specified period).
- Indicators are in place confirming that positive behaviours are being reinforced.