Knowledge Analysis
Establish and implement processes, skillsets, tools, and linkages (e.g. to tacit knowledge) to seek and derive insights and intelligence from the organization's existing/accumulated knowledge resources, to facilitate informed decision-making. The context may include responses to both general guidelines as prescribed by KM strategy, and/or specific enquiries arising from within the organization.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Knowledge Analysis at each level of maturity.
- 2Basic
- Practice
- Implement data analytics for specific topics in parts of the organization.
- Outcome
- Insights are gained on some topics on a basic (e.g. descriptive) level in parts of the organization.
- Metrics
- # of topics for data analytics.
- % of business units using data analytics tools.
- 3Intermediate
- Practice
- Extend data analytics to include more advanced features on a wide range of relevant topics.
- Outcome
- Sophisticated insights can be gained, which inform the business.
- Metrics
- # of topics for data analytics.
- % of business units using advanced data analytics tools.
- Practice
- Train employees in how to maximize the benefit of data analytics and combine this with expert input.
- Outcome
- Employees have the skills they need to derive value from data analytics.
- Metric
- % of relevant employees trained in data analytics.
- 4Advanced
- Practice
- Report and discuss data analytics insights with the senior management team.
- Outcome
- Insights from data analytics are incorporated into senior management decisions.
- Metrics
- % of senior management decision-making meetings which include reports based on data analytics.
- # of decisions that reference to data analytics insights.
- 5Optimized
- Practice
- Continuously optimize the use of data analytics through expert input and review of the latest research.
- Outcome
- Advanced application of data analytics leads to high-value insights.
- Metrics
- % of employees actively engaged in reviewing the latest developments in data analytics.
- % of business units using advanced data analytics tools.