Develop a programme of ongoing research and surveillance (e.g. environmental scanning) to ensure the availability of the knowledge and expertise necessary to support the current and future business strategy. Plan for the establishment of the resources and mechanisms to support this and to respond to situation-specific requests for knowledge. Incorporate review and adaptation processes to permit the plan to change as the business environment changes.
Establish the mechanisms (processes, roles, skillsets, sources, and linkages — e.g. agent networks, connection to experts) to locate, evaluate, assemble, and record knowledge that exists either inside or outside the organization, as directed by, for example, the KM strategy or specific investigation requests.
Classify knowledge by, for instance, its subject area, ownership, and key experts/expertise — through, for example, the use of meta data, tagging, taxonomies, and ontologies. Provide access to knowledge with due regard to confidentiality and access rights.
Establish and implement processes, skillsets, tools, and linkages (e.g. to tacit knowledge) to seek and derive insights and intelligence from the organization's existing/accumulated knowledge resources, to facilitate informed decision-making. The context may include responses to both general guidelines as prescribed by KM strategy, and/or specific enquiries arising from within the organization.
Establish mechanisms to facilitate the sharing and use of existing knowledge among stakeholders, such as a collaboration network or community of practice. Report knowledge insights to stakeholders — for example, competitive intelligence, knowledge synthesis, and lessons learned.
Monitor and oversee the extent to which the knowledge management strategy is aligned with the business strategy. Track the extent to which the knowledge management strategy is being properly implemented by the knowledge management programme and that the desired impact is being achieved. Define and use processes to assess and ensure, for example, the integrity, completeness, and currency of knowledge assets.