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Knowledge Sharing

B5

Establish mechanisms to facilitate the sharing and use of existing knowledge among stakeholders, such as a collaboration network or community of practice. Report knowledge insights to stakeholders — for example, competitive intelligence, knowledge synthesis, and lessons learned.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Knowledge Sharing at each level of maturity.

2Basic
  • Practice
    Train teams at department level and provide coaching on behaviours required in the use and sharing of knowledge.
    Outcome
    Employees have skills they need to share knowledge effectively.
    Metrics
    • % of the KM programme budget that is allocated to knowledge sharing programmes.
    • % evaluation scores of training programmes.
  • Practice
    Develop a method for sharing lessons learned from past projects/activities.
    Outcome
    Some lessons learned are carried forward for action.
    Metrics
    • # of lessons learned that are retained.
    • % of new projects/activities that begin with a review of lessons learned.
3Intermediate
  • Practice
    Encourage employees to contribute to conferences, workshops, and CPD in their own fields.
    Outcome
    Employees enhance their profiles as knowledge experts and develop professional relationships that will facilitate knowledge sharing.
    Metrics
    • % of employees that meet defined targets for attendance and contribution.
    • # of opportunities for feedback of external learning to the wider organization.
  • Practice
    Develop a method for evaluating lessons learned from past projects/activities and determine their inclusion for action at the organization level.
    Outcome
    Only relevant lessons learned are carried forward for action.
    Metrics
    • # of submitted lessons evaluated.
    • % of lessons learned progressed to the organization level for action.
  • Practice
    Specify recommendations from evaluated lessons learned.
    Outcome
    Focused action is taken in response to relevant insights from lessons learned.
    Metric
    # of recommendations specified.
4Advanced
  • Practice
    Survey employees to facilitate effective and targeted knowledge provision.
    Outcome
    Employees generally receive only relevant knowledge, thus increasing their efficiency.
    Metric
    % of employees who have had their knowledge needs surveyed.
  • Practice
    Adopt and promote an organizational learning approach to share expertise across the entire organization.
    Outcome
    Employees absorb knowledge effectively and apply it to their work.
    Metric
    Evidence of adoption and promotion of the organizational learning approach organization-wide.
5Optimized
  • Practice
    Encourage employees to contribute to external standards making bodies.
    Outcomes
    • Employees contribute their knowledge to international standards.
    • Intelligence on changes in standards or on new standards can be shared across the organization.
    Metric
    % of identified relevant standards committees that employees are represented on.
  • Practice
    Optimize emerging technologies to facilitate knowledge sharing.
    Outcome
    Knowledge sharing can be scaled up as required.
    Metrics
    • # of new knowledge sharing technologies piloted.
    • % of resources allocated to investigate the potential of new knowledge-sharing technologies.
  • Practice
    Adopt an integrated knowledge sharing system for lessons learned across the organization by mainstreaming lessons learned into processes and methods — e.g. PM.
    Outcome
    An integrated knowledge sharing system for lessons learned is adopted across the organization.
    Metrics
    • Yes/no indicators confirming adoption of an integrated knowledge sharing system.
    • % of relevant processes and methods which incorporate/integrate lessons learned.