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Governance

B6

Monitor and oversee the extent to which the knowledge management strategy is aligned with the business strategy. Track the extent to which the knowledge management strategy is being properly implemented by the knowledge management programme and that the desired impact is being achieved. Define and use processes to assess and ensure, for example, the integrity, completeness, and currency of knowledge assets.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Governance at each level of maturity.

2Basic
  • Practice
    Ensure that some groups capture and communicate success stories of the impact of knowledge assets that have been utilized.
    Outcomes
    • The value of KM is shared across parts of the organization.
    • The organization gains some data on the relevance and impact of KM.
    Metrics
    • % of groups capturing success stories.
    • # of success stories captured.
    • Frequency of communication of captured success stories (# per week).
  • Practice
    Review the quality and currency of knowledge assets on a regular basis.
    Outcome
    There is increased confidence in the quality and currency of knowledge assets.
    Metric
    # of quality and currency reviews.
3Intermediate
  • Practice
    Ensure that a continual process is in place to analyse the actual usage of knowledge assets and their associated impacts.
    Outcome
    Decisions on the collection and retention of knowledge assets are usage and value driven.
    Metric
    Evidence that a continual process is in place and is applied.
  • Practice
    Review the impact of knowledge assets on a regular basis.
    Outcomes
    • There is confidence in the quality of knowledge assets.
    • There is data on which knowledge assets create the most impact.
    Metrics
    • # of quality reviews.
    • # of knowledge asset impact reviews.
4Advanced
  • Practice
    Ensure that a central team of experts and practitioners (resources) provides a defined set of impact categories that can be used widely in parts of the organization.
    Outcome
    Impact categories used for measurement accurately reflect the actual business value of the impact of knowledge asset usage.
    Metric
    # of impact categories defined.
  • Practice
    Ensure guidance from the KM effectiveness measurement/impact plan is used to measure the business value of knowledge.
    Outcome
    Insights are gained into the business value of knowledge.
    Metrics
    • % of groups measuring the business value of knowledge.
    • $ business value reported.
  • Practice
    Develop an organization-wide library of knowledge assets categorized by impact.
    Outcome
    Formal structured data is available on actual and potential impacts of knowledge assets.
    Metric
    Evidence that a library of knowledge assets categorized by impact is in place.
  • Practice
    Improve the plan for managing knowledge assets with high impact.
    Outcome
    There is increased potential impact of high-value knowledge assets.
    Metric
    Evidence of focused efforts to optimize management of high-value knowledge assets.
  • Practice
    Survey employees for feedback on effectiveness of the KM programme.
    Outcome
    Clear data is available on employee views of the KM programme.
    Metrics
    • Frequency of surveys carried out.
    • % positive response from surveys.
    • # of clear actions taken for improvement based on feedback.
5Optimized
  • Practice
    Ensure that a consistent process for analysing and measuring the business value of new and reused knowledge is in place and is using the defined impact categories.
    Outcome
    Data is available on the business value of knowledge.
    Metrics
    • Evidence that a consistent process for analysing and measuring business value is in place.
    • % level of consistency recorded in analysing and measuring business value.
  • Practice
    Track evidence of the value of knowledge assets at the organization level.
    Outcome
    There is widespread adoption of a value-based approach to KM.
    Metrics
    • Frequency of tracking evidence (# of tracking rounds per quarter).
    • # of business units providing evidence of the value of knowledge assets.
  • Practice
    Define formal mechanisms for communicating the value of knowledge assets to the organization.
    Outcome
    Communication of the value of KM is ensured and consistent.
    Metric
    # of formal mechanisms for communicating KM value results.
  • Practice
    Implement international standards, as appropriate, to ensure the quality of knowledge assets.
    Outcome
    There is a high level of confidence in the quality of knowledge assets.
    Metric
    Evidence of use of international standards.