Implement
Transition and support the introduction of new components or modifications (and retirements) to the IT infrastructure.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Implement at each level of maturity.
- 2Basic
- Practice
- Define, agree, and document a basic approach on how changes to the major components of the IT infrastructure are implemented.
- Outcome
- There is a general improvement and consistency in how changes are implemented, which results in less disruption to the major components of the IT infrastructure.
- Metric
- % of the major components of IT infrastructure with a documented implementation approach.
- 3Intermediate
- Practice
- Put in place a standardized approach for most changes to the IT infrastructure.
- Outcome
- Changes to the IT infrastructure are planned, become more predictable, and result in less downtime and fewer disruptions to the business.
- Metric
- % downtime due to planned IT infrastructure changes.
- 4Advanced
- Practice
- Develop a process so that all IT infrastructure changes cause the minimum downtime and disruption to the business.
- Outcome
- Virtually all IT infrastructure changes occur seamlessly, typically using an automated system of continuous delivery.
- Metric
- % downtime due to IT infrastructure changes.
- 5Optimized
- Practice
- Continuously investigate and take advantage of new technologies and processes that improve the levels of optimization and automation of changes to the IT infrastructure.
- Outcome
- IT infrastructure changes are systematically planned and delivered without any disruption across the whole organization.
- Metric
- % decrease in the level of effort required to implement IT infrastructure changes.