IVI Framework Viewer

IT Service Infrastructure Management

Capability Building Blocks

A1Design
Design and plan the introduction of changes to the IT infrastructure that are required to maintain or improve the existing IT infrastructure to support business services and solutions.
A2Implement
Transition and support the introduction of new components or modifications (and retirements) to the IT infrastructure.
A3Operate
Provide the environment to manage the availability of the IT infrastructure, to monitor and control demand, to match capacity to business demands and opportunities, and to maintain and communicate the IT operations schedule. Be cognizant of and adjust to business schedule variations, and fix any problems.
A4Improve
Monitor the IT infrastructure to identify and implement opportunities to increase its efficiency and effectiveness, and reduce its costs.