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Improve

A4

Monitor the IT infrastructure to identify and implement opportunities to increase its efficiency and effectiveness, and reduce its costs.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Improve at each level of maturity.

2Basic
  • Practices
    • Use a team of knowledgeable infrastructure personnel to identify opportunities for the improvement of the IT infrastructure.
    • Organize regular reviews to share insights and promote best practices.
    Outcome
    Basic improvements to the IT infrastructure are beginning to be coordinated by an emerging leadership group.
    Metric
    # of improvements to the IT infrastructure.
3Intermediate
  • Practice
    Use a common set of approaches, methods, standards, and technologies to routinely monitor and improve the IT infrastructure.
    Outcome
    A culture of quality improvement starts to become embedded across the IT infrastructure organization.
    Metric
    # of IT infrastructure process improvement changes implemented.
4Advanced
  • Practice
    Use automation and orchestration to continuously improve the IT infrastructure.
    Outcome
    The IT infrastructure meets or exceeds the operational, tactical, and strategic objectives of the business.
    Metric
    % improvement in the availability of the IT infrastructure due to process improvement.
5Optimized
  • Practice
    Use experimentation to exploit all new and improved approaches to tackling the continuous improvement of the IT infrastructure.
    Outcome
    The IT infrastructure is both self-healing and self-optimizing.
    Metric
    % of costs saved due to self-healing and self-optimizing.