Improve
Monitor the IT infrastructure to identify and implement opportunities to increase its efficiency and effectiveness, and reduce its costs.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Improve at each level of maturity.
- 2Basic
- Practices
- Use a team of knowledgeable infrastructure personnel to identify opportunities for the improvement of the IT infrastructure.
- Organize regular reviews to share insights and promote best practices.
- Outcome
- Basic improvements to the IT infrastructure are beginning to be coordinated by an emerging leadership group.
- Metric
- # of improvements to the IT infrastructure.
- 3Intermediate
- Practice
- Use a common set of approaches, methods, standards, and technologies to routinely monitor and improve the IT infrastructure.
- Outcome
- A culture of quality improvement starts to become embedded across the IT infrastructure organization.
- Metric
- # of IT infrastructure process improvement changes implemented.
- 4Advanced
- Practice
- Use automation and orchestration to continuously improve the IT infrastructure.
- Outcome
- The IT infrastructure meets or exceeds the operational, tactical, and strategic objectives of the business.
- Metric
- % improvement in the availability of the IT infrastructure due to process improvement.
- 5Optimized
- Practice
- Use experimentation to exploit all new and improved approaches to tackling the continuous improvement of the IT infrastructure.
- Outcome
- The IT infrastructure is both self-healing and self-optimizing.
- Metric
- % of costs saved due to self-healing and self-optimizing.