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Roles and Responsibilities

A1

Select employees with the experience, knowledge, and authority needed to represent the interests of stakeholders.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Roles and Responsibilities at each level of maturity.

2Basic
  • Practice
    Assign resources to IT business planning.
    Outcome
    The IT business plan may be IT-centric and may lack input from other business units.
    Metric
    # and % of IT personnel versus business personnel engaged in IT business planning activities.
3Intermediate
  • Practice
    Assign some personnel from some other business units to assist in IT business planning.
    Outcome
    Some business context, opportunities, needs, and issues are incorporated into the IT business planning process.
    Metrics
    • # of personnel engaged in IT business planning activities with appropriate experience and authority.
    • % of non-IT personnel engaged in the IT business planning group.
4Advanced
  • Practice
    Select and get sponsorship for the involvement of relevant business managers.
    Outcome
    Both IT and business issues are given equal prominence in the IT business planning process.
    Metrics
    • # of business and IT collaborative business goals.
    • % of non-IT personnel engaged in the IT business planning group.
5Optimized
  • Practice
    Engage IT and business managers and liaise with external partners.
    Outcome
    The IT business plan is informed by knowledgeable and authoritative personnel within and beyond the organization.
    Metric
    # of business, IT, and external partner collaborative business goals.