Roles and Responsibilities
Select employees with the experience, knowledge, and authority needed to represent the interests of stakeholders.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Roles and Responsibilities at each level of maturity.
- 2Basic
- Practice
- Assign resources to IT business planning.
- Outcome
- The IT business plan may be IT-centric and may lack input from other business units.
- Metric
- # and % of IT personnel versus business personnel engaged in IT business planning activities.
- 3Intermediate
- Practice
- Assign some personnel from some other business units to assist in IT business planning.
- Outcome
- Some business context, opportunities, needs, and issues are incorporated into the IT business planning process.
- Metrics
- # of personnel engaged in IT business planning activities with appropriate experience and authority.
- % of non-IT personnel engaged in the IT business planning group.
- 4Advanced
- Practice
- Select and get sponsorship for the involvement of relevant business managers.
- Outcome
- Both IT and business issues are given equal prominence in the IT business planning process.
- Metrics
- # of business and IT collaborative business goals.
- % of non-IT personnel engaged in the IT business planning group.
- 5Optimized
- Practice
- Engage IT and business managers and liaise with external partners.
- Outcome
- The IT business plan is informed by knowledgeable and authoritative personnel within and beyond the organization.
- Metric
- # of business, IT, and external partner collaborative business goals.