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Business Plan Communication

B4

Communicate the IT business plan and its implications to stakeholders.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Business Plan Communication at each level of maturity.

2Basic
  • Practice
    Schedule meeting(s) to communicate the IT business plan.
    Outcome
    There is improved understanding and engagement surrounding the IT business plan.
    Metric
    # of IT business planning information meetings (on the approved plan) organized.
3Intermediate
  • Practice
    Ensure formal communication of the IT business plan in an interactive environment in order to garner confirmation of understanding.
    Outcome
    Improvements may be made to the IT business plan based on feedback from communication efforts.
    Metrics
    • % of business personnel invited to attend approved plan information meetings.
    • # of plan feedback items captured as part of communications.
4Advanced
  • Practice
    Use multiple communication channels to ensure maximum reach and understanding.
    Outcome
    There is increased reach of the IT business plan and increased likelihood and variety of plan feedback and subsequent refinement.
    Metrics
    • # of different formal communication channels used for plan communication.
    • # of plan feedback items captured as part of communications.
    • # of reporting levels up and down that the plan is communicated to.
5Optimized
  • Practice
    Communicate the IT business plan to relevant external stakeholders.
    Outcome
    There is enhanced understanding and engagement amongst internal and external stakeholders.
    Metric
    # of relevant external partners included in plan communications.