Business Plan Review and Control
Monitor planned against actual performance, so that the plan can be adapted appropriately as business priorities change.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Business Plan Review and Control at each level of maturity.
- 2Basic
- Practice
- Conduct regular IT business plan review meetings involving the Head of IT and direct reports.
- Outcome
- A more formal review process enables an agile response to plan implementation challenges.
- Metrics
- Frequency of reviews.
- # of major plan adjustments.
- Practice
- Undertake quality checks (e.g. check that the prescribed format was used and that all elements are completed) for key aspects of the IT business plan, or for key IT projects in the plan.
- Outcome
- IT business plan quality will be adequate for the areas focused on but may be inconsistent for other areas.
- Metric
- # of substantial revisions arising during the quality control process.
- 3Intermediate
- Practice
- Align priorities using a defined change management process.
- Outcome
- A consistent review process is in place, monitoring all aspects of the IT business plan.
- Metrics
- # and % of open and closed issues per review.
- # of priorities aligned.
- Practice
- Establish a defined quality checklist.
- Outcome
- A consistent approach to determining quality is established.
- Metrics
- # of unique inspection points in the plan quality checklist.
- Plan quality scores and trends (versus the checklist).
- 4Advanced
- Practice
- Undertake value-focused IT business plan reviews on an organization-wide basis.
- Outcome
- A benefits-focused review process is in place linked to established change management controls.
- Metrics
- # of review identified anomalies leading to improvements.
- # and % of changes to the plan originating from the business (strategic or key programmes).
- Practice
- Describe quality expectations in the preface to the IT business plan.
- Outcome
- The IT business plan is measured against outlined expectations to gauge quality standards.
- Metrics
- # of unique inspection points in the plan quality checklist.
- Plan quality scores and trends (versus the checklist).
- Plan quality scores and trends (versus expectations).
- 5Optimized
- Practice
- Invite business ecosystem partner input into the review process.
- Outcome
- The external dimension ensures that the quality of reviews and the review process are enhanced.
- Metrics
- Frequency of reviews.
- # of improvements.
- # of reported defects.
- Practice
- Review and improve the IT business plan format and quality expectations on a regular basis.
- Outcome
- Lessons learned from prior iterations of the planning process are used to improve the process over time.
- Metrics
- # of unique inspection points in the plan quality checklist.
- Plan quality scores and trends (versus the checklist).
- Plan quality scores and trends (versus expectations).
- # and % of projects where process reviews were performed.
- # and % of projects where process changes were introduced.