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Planned Resource Utilization

C2

Forecast resources required to achieve the objectives set out in the IT business plan, including finance, equipment, facilities, energy, people, telecommunications, services, and so on.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Planned Resource Utilization at each level of maturity.

2Basic
  • Practice
    Plan resources for the major IT business plan objectives.
    Outcome
    There is increased likelihood that major IT business plan objectives will be delivered.
    Metric
    # and % of objectives for which resource planning is performed and trends.
3Intermediate
  • Practice
    Plan for all IT resource peaks and troughs.
    Outcome
    There is improved resource utilization for all IT business plan objectives.
    Metric
    Plan quality scores and trends (versus a checklist).
4Advanced
  • Practice
    Perform resource levelling to smooth resource peaks and troughs.
    Outcome
    Resolution of resource conflicts are managed during the planning stage.
    Metric
    Plan quality scores and trends (versus a checklist).
5Optimized
  • Practice
    Factor any external resources that will be required into the resource plan and co-ordinate internal and external resource management systems.
    Outcome
    Internal and external resources are optimized as a unified stream.
    Metrics
    • Plan quality scores and trends (versus a checklist).
    • # and % of stakeholders included in the resource plan and trends.