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Representative POMs are described for Success Criteria at each level of maturity.

2Basic

• Practice

  Establish success criteria for technical aspects of the IT business plan.

  Outcome

  Post-implementation reviews may be more objective for technical aspects of the IT business plan.

  Metric

  # of ‘lessons learned’ in post-implementation reviews.

3Intermediate

• Practice

  Review, update, and apply last years success criteria to this years IT business plan in a comprehensive way and for other business units in a selective way.

  Outcome

  The consistency of post-implementation reviews is improved.

  Metric

  # of ‘lessons learned’ in post-implementation reviews.

4Advanced

• Practice

  Construct Business Value Dials for major programmes/projects.

  Outcome

  Consciousness of the link between IT and business value contribution is heightened.

  Metrics

  • # of business value dials defined.
  • # and % of projects for which value dials are cited.

5Optimized

• Practice

  Develop criteria that track the internal and external impact of the IT business plan.

  Outcome

  There are better and more streamlined collaborative processes with external partners.

  Metric

  # of external partners whose participation in plan implementation is tracked.