Production of Capacity Plans
Compile capacity plans to inform decision-making.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Production of Capacity Plans at each level of maturity.
- 2Basic
- Practice
- Produce IT capacity plans for a limited number of key IT services and resources.
- Outcome
- There is transparency regarding the actual and future IT capacity headroom of reported resources.
- Metrics
- Frequency of IT capacity plan production.
- % of resources covered by the IT capacity plan.
- Practice
- Operate a repeatable, manual process to produce IT capacity plans.
- Outcome
- IT capacity plans are available on request, albeit the process to produce them is resource intensive.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan.
- 3Intermediate
- Practice
- Report on agreed IT capacity scenarios.
- Outcome
- Fast reactions are possible when IT capacity assumptions change unexpectedly.
- Metric
- # of IT capacity scenario forecasts reported.
- Practice
- Operate a repeatable, semi-automated process to produce regular IT capacity plans for most IT services and resouces.
- Outcome
- The production of IT capacity plans is more timely, efficient, and repeatable.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan.
- Practice
- Apply some automation to the update of IT capacity plans and forecasts.
- Outcome
- Up-to-date IT capacity plans are regularly available.
- Metrics
- Frequency of IT capacity plan updates.
- % of resources covered by the IT capacity plan.
- 4Advanced
- Practice
- Aggregate IT capacity plans into one consolidated plan for all IT services and resources if multiple models are used.
- Outcome
- A comprehensive overview of the overall IT capacity situation is available.
- Metric
- % of model resources captured in one consolidated IT capacity plan.
- Practice
- Produce a version of the IT capacity plan for technical/IT audiences and a different version for business audiences using business-centric language.
- Outcome
- IT capacity plan reporting is tailored to meet the needs of all key audiences.
- Metrics
- Frequency of IT capacity plan production for IT audiences.
- Frequency of IT capacity plan production for business audiences.
- Practice
- Include and report on new bespoke IT capacity business-driven scenarios, as requested by the business.
- Outcome
- Fast reactions are possible when IT capacity plan assumptions change unexpectedly.
- Metric
- # of IT capacity scenario forecasts reported.
- Practice
- Operate a consistently repeatable and highly automated process to regularly produce IT capacity plans for all resources.
- Outcome
- An efficient process is in place to regularly produce IT capacity plans for all resources.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan.
- 5Optimized
- Practice
- Review and optimize IT capacity plan production, including frequency, content, and format, on a regular basis (at least annually) and take feedback from across IT and the rest of the business into consideration.
- Outcomes
- Up-to-date, well aligned IT capacity plans are in place covering all resources.
- Reporting is optimized for all key audiences.
- Metric
- # of IT capacity plan reviews per annum.
- Practice
- Review and refine the IT capacity plan production process regularly and optimize it for efficiency.
- Outcome
- IT capacity plans are continually validated for accuracy to meet current and future business demands.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan.