IVI Framework Viewer

Production of Capacity Plans

B2

Compile capacity plans to inform decision-making.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Production of Capacity Plans at each level of maturity.

2Basic
  • Practice
    Produce IT capacity plans for a limited number of key IT services and resources.
    Outcome
    There is transparency regarding the actual and future IT capacity headroom of reported resources.
    Metrics
    • Frequency of IT capacity plan production.
    • % of resources covered by the IT capacity plan.
  • Practice
    Operate a repeatable, manual process to produce IT capacity plans.
    Outcome
    IT capacity plans are available on request, albeit the process to produce them is resource intensive.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan.
3Intermediate
  • Practice
    Report on agreed IT capacity scenarios.
    Outcome
    Fast reactions are possible when IT capacity assumptions change unexpectedly.
    Metric
    # of IT capacity scenario forecasts reported.
  • Practice
    Operate a repeatable, semi-automated process to produce regular IT capacity plans for most IT services and resouces.
    Outcome
    The production of IT capacity plans is more timely, efficient, and repeatable.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan.
  • Practice
    Apply some automation to the update of IT capacity plans and forecasts.
    Outcome
    Up-to-date IT capacity plans are regularly available.
    Metrics
    • Frequency of IT capacity plan updates.
    • % of resources covered by the IT capacity plan.
4Advanced
  • Practice
    Aggregate IT capacity plans into one consolidated plan for all IT services and resources if multiple models are used.
    Outcome
    A comprehensive overview of the overall IT capacity situation is available.
    Metric
    % of model resources captured in one consolidated IT capacity plan.
  • Practice
    Produce a version of the IT capacity plan for technical/IT audiences and a different version for business audiences using business-centric language.
    Outcome
    IT capacity plan reporting is tailored to meet the needs of all key audiences.
    Metrics
    • Frequency of IT capacity plan production for IT audiences.
    • Frequency of IT capacity plan production for business audiences.
  • Practice
    Include and report on new bespoke IT capacity business-driven scenarios, as requested by the business.
    Outcome
    Fast reactions are possible when IT capacity plan assumptions change unexpectedly.
    Metric
    # of IT capacity scenario forecasts reported.
  • Practice
    Operate a consistently repeatable and highly automated process to regularly produce IT capacity plans for all resources.
    Outcome
    An efficient process is in place to regularly produce IT capacity plans for all resources.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan.
5Optimized
  • Practice
    Review and optimize IT capacity plan production, including frequency, content, and format, on a regular basis (at least annually) and take feedback from across IT and the rest of the business into consideration.
    Outcomes
    • Up-to-date, well aligned IT capacity plans are in place covering all resources.
    • Reporting is optimized for all key audiences.
    Metric
    # of IT capacity plan reviews per annum.
  • Practice
    Review and refine the IT capacity plan production process regularly and optimize it for efficiency.
    Outcome
    IT capacity plans are continually validated for accuracy to meet current and future business demands.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan.