Communication and Adaptation
Communicate the IT capacity plan to relevant stakeholders, and facilitate action to resolve shortages and/or over-capacity.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Communication and Adaptation at each level of maturity.
- 2Basic
- Practice
- Communicate the IT capacity plan within the IT function.
- Outcome
- Within IT there is transparency regarding IT capacity forecasts.
- Metrics
- Frequency of IT capacity reporting.
- % of key stakeholders receiving IT capacity reports.
- Practice
- Take action on forecasted IT resource shortages or over-capacity.
- Outcomes
- Forecasted IT capacity issues are generally addressed.
- The organization can proactively avoid any negative impacts from over- and under-capacity forecasts.
- Metrics
- # of IT capacity-related outages and performance issues.
- ROI on IT resources.
- 3Intermediate
- Practice
- Communicate the IT capacity plan across key stakeholders within IT and some other business units on a regular basis.
- Outcome
- IT and business stakeholders have transparency regarding IT capacity forecasts and their implications.
- Metrics
- Frequency of IT capacity reporting.
- % of key stakeholders receiving IT capacity reports.
- % of business unit executives who value the IT capacity plan.
- Practice
- Implement a standardized process to take action for predicted IT resource shortages or over-capacity for all modelled resources.
- Outcomes
- Proactive action is taken to address any forecast IT capacity issues.
- Over-capacity is reduced.
- Metrics
- # of IT capacity-related outages and performance issues.
- ROI on IT resources.
- 4Advanced
- Practice
- Communicate the IT capacity plan across the entire organization and adapt the frequency of IT capacity reports to meet the needs of the various stakeholders.
- Outcome
- Stakeholders are always kept informed of IT capacity issues.
- Metrics
- Frequency of IT capacity reporting.
- % of key stakeholders receiving IT capacity reports.
- Practice
- Hold regular meetings to discuss potential IT resource shortages or over-capacity with all key stakeholders (e.g. HR, technical infrastructure management, facility management, service provisioning. portfolio management, business and IT representatives) as part of the process.
- Outcome
- Proactive discussions take place with the business to ensure IT capacity is aligned to meet current and future needs.
- Metrics
- # of IT capacity-related outages and performance issues.
- ROI on IT resources.
- 5Optimized
- Practice
- Regularly review and optimize the IT capacity plan communication process with all key stakeholders.
- Outcomes
- Refined, business-centric IT capacity plans are clearly and regularly communicated to all key stakeholders.
- Communication is tailored and optimized for each audience.
- Metrics
- Frequency of IT capacity reporting.
- % of key stakeholders receiving IT capacity reports.
- % of stakeholders providing IT capacity input and feedback.
- Practice
- Regularly review and optimize the IT capacity process to deal with predicted resource shortages or over-capacity.
- Outcome
- An optimized process operates to ensure IT capacity issues are proactively addressed and that resources are aligned and right-sized to match changing business needs.
- Metrics
- # of IT capacity-related outages and performance issues.
- ROI on IT resources.
- Frequency of IT capacity reviews.