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Representative POMs are described for Supply Analysis and Management at each level of maturity.

2Basic

• Practice

  Determine the impact of significant business events that affect the supply profile e.g. reorganization, investment in new information technology, etc. (typically infrequently).

  Outcome

  Periodic supply optimization activities can cope with communicated business spikes e.g. following major business announcements or initiatives.

  Metric

  % of IT service supply changes that are reviewed and incorporated into revised plans per annum.

• Practice

  Influence the supply profile based on major business events or initiatives e.g. a merger or takeover.

  Outcome

  The supply of IT services is changed by the introduction of specific measures, in response to major business initiatives.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

3Intermediate

• Practice

  Utilize standardized processes to gather information on current and future supply capabilities for IT services.

  Outcome

  Supply profile patterns and options are well understood, facilitating rapid response to variations in the supply profile e.g. by increasing supply.

  Metric

  % of IT service supply changes that are reviewed and incorporated into revised plans per annum.

• Practice

  Simulate the effect(s) of varying the supply profile and use incentivization schemes to encourage desired changes in behaviour, e.g. the adoption of new IT services.

  Outcomes

  • The organization institutes IT service changes and proactively encourages the adoption of new/changed services.
  • Unused or non-strategic services are assessed and may be retired.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

4Advanced

• Practice

  Collate information from multiple sources on current and future supply capabilities.

  Outcome

  A coherent supply picture is available and it is used for supply discussion within IT and across the organization.

  Metric

  % of IT service supply changes that are reviewed and incorporated into revised plans per annum.

• Practices

  • Collate information from various sources on current and future supply capacities to support IT services.
  • Monitor industry trends and innovate accordingly.

  Outcome

  There is a coherent picture of current and future supply capacity, and this forms the basis for discussion between the IT function and the rest of the business, and between the IT function and external suppliers.

  Metric

  Percentage of IT services whose supply capacities are known and documented.

• Practice

  Model the supply capacity and profile to proactively identify optimum solutions to meet current and future business goals.

  Outcome

  The supply profile/service catalogue is well maintained and best practice usage guidance is well understood and adopted across the organization.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

• Practice

  Continually refine and optimize the processes used to manage the current and future supply profile.

  Outcome

  A continually optimized supply profile and IT services portfolio catalogue is in use.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

5Optimized

• Practices

  • Continually review and optimize strategies for collecting and processing information on supply capacities.
  • Benchmark the process against industry best practice and business needs.

  Outcome

  Information on supply capacities is optimized to ensure that appropriate solutions can be offered in a timely manner to meet demand for IT services and to ensure organizational agility.

  Metric

  Number of updates to the IT services portfolio per annum to meet demand for IT services.

• Practice

  Regularly benchmark processes to manage the current and future supply profile against industry best practice and business needs.

  Outcome

  A continually optimized supply profile and IT service catalogue is in use.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.