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Implementation

C3

Implement and deliver outcomes from projects, programmes, and activities related to change initiatives. Mobilize and empower change participants both to implement planned activities and to initiate activities that support changes. Manage the integration of the changes into the day-to-day running of the business.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Implementation at each level of maturity.

2Basic
  • Practice
    Inform those affected by the change of the activities in the change plan that they need to implement, and provide training if necessary.
    Outcome
    Those affected by the change are aware of and able to carry out the new activities, which they must implement.
    Metric
    Change plan activity log.
  • Practice
    Integrate changes based on prior experience into the day-to-day business activities.
    Outcome
    Change leaders are trusted to decide, based on their own experience, how best to integrate changes into the day-to-day business activities.
3Intermediate
  • Practice
    Maintain a comprehensive overview of all implementation activities including the effect of interventions.
    Outcome
    A comprehensive overview of all activities can be monitored, and corrective action can be taken where required.
    Metric
    Change plan activity log.
  • Practice
    Allow change participants to initiate activities that support the vision for change.
    Outcome
    Change participants are supported to implement planned activities and also to initiate activities that support the vision for change.
    Metric
    # of employee-initiated activities that support the vision for the change initiative.
  • Practice
    Collaborate with the business area leaders to plan integrating the change.
    Outcome
    Change leaders take business area input and perspectives into account when planning change management initiatives — to ensure the best fit in integrating the change.
    Metrics
    • # of business area leaders collaborated with on change integration.
    • % involvement of business area leaders in integration.
4Advanced
  • Practice
    Evaluate the effect of interventions.
    Outcome
    Learnings from the evaluations can be incorporated into the change plan.
    Metric
    # and frequency of evaluation of interventions.
  • Practice
    Actively encourage and empower change agents and participants to initiate activities that support the vision for change.
    Outcome
    Change agents and participants are highly motivated to support the change.
    Metric
    # of employee-initiated activities that support the vision for the change initiative.
  • Practice
    Assign a dedicated transition manager to planned change initiatives.
    Outcomes
    • A dedicated transition manager can gain commitment from key stakeholders and collaborate with business area leaders to develop the transition plan.
    • This fosters a capability for continuous change integration in the organization.
    Metric
    Existence of a dedicated transition manager for change initiatives.
5Optimized
  • Practice
    Plan creative events such as hackathons for change participants.
    Outcome
    Events, such as hackathons, promote a culture of creativity and creative thinking.
    Metric
    # of planned creative activities, such as hackathons, that are organized per annum.
  • Practice
    Ensure that the backlog of activities is flexible and responds to feedback.
    Outcome
    A culture of creativity and empowerment, where feedback is valued and acted on, ensures that all participants work actively to achieve improvements, both planned and unplanned.
    Metric
    # of planned activities that change in response to feedback.
  • Practice
    Drive individual and collective ownership of change and sustainability.
    Outcome
    Individual and collective ownership of change and sustainability ensures that planned outcomes are achieved, and that a continuous change and integration capability is highly developed.
    Metric
    Success metrics for successive change programmes.