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Representative POMs are described for Culture at each level of maturity.

2Basic

• Practice

  Use basic awareness events (e.g. communicate via staff email, scheduled meetings, etc.) to keep staff informed of assessment activities and motivations to change, and to improve current practices.

  Outcome

  There is an increase in organizational buy-in.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment activities to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment and improvement activities.

• Practice

  Introduce basic training and incentives in parts of the IT function to reward employees for contributing to capability improvements.

  Outcome

  There is an increase in individual buy-in.

  Metrics

  • % of stakeholders affected by IT capability assessments receiving appropriate training.
  • % of stakeholders affected by IT capability assessments receiving additional compensation (and/or recognition e.g. awards) based on their contribution to IT capability improvements.

3Intermediate

• Practice

  Communicate the motivations and the need for baseline evaluations within the IT function and some other business units.

  Outcome

  Fundamental support and buy-in is obtained from the IT function and some other business units.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment activities to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment and improvement activities.

• Practice

  Set up a defined process (e.g. establish an agreed communication strategy) to generate awareness, encourage participation by everyone, and ensure ownership.

  Outcome

  There is an increase in organizational buy-in.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment activities to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment and improvement activities.

• Practice

  Provide training (e.g. tailored training, mentoring, and coaching) and link incentives for driving capability improvements with yearly target-setting, across the IT function and some other business units.

  Outcome

  There is an increase in individual buy-in.

  Metrics

  • % of stakeholders affected by IT capability assessments receiving appropriate training.
  • % of stakeholders affected by IT capability assessments receiving additional compensation (and/or recognition e.g. awards) based on their contribution to IT capability improvements.

4Advanced

• Practice

  Foster awareness of and buy-in to capability assessments through organization-wide communication using various existing channels (e.g. employee magazines, intranet, communication events, etc.).

  Outcome

  Increasing consistency in communication will increase buy-in.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment activities to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment and improvement activities.

• Practice

  Install formal training and incentive schemes organization-wide to encourage employee participation in driving capability improvements (including appropriate capability training, suggestion/improvement schemes, and incentive schemes with triggers for the self interests of employees, e.g. promotion, recognition, reward, etc.).

  Outcome

  There is an increase in individual buy-in.

  Metrics

  • % of stakeholders affected by IT capability assessments receiving appropriate training.
  • % of stakeholders affected by IT capability assessments receiving additional compensation (and/or recognition e.g. awards) based on their contribution to IT capability improvements.

5Optimized

• Practices

  • Extend communication around capability assessments to all relevant stakeholders from the business ecosystem.
  • Conduct a round table stakeholder review of all assessment results.

  Outcome

  Structured communication and feedback increases business ecosystem buy-in.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment activities to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment and improvement activities.

• Practice

  Regularly revise and optimize training and incentives (e.g. through capturing feedback from stakeholders, industry-wide comparisons, etc.).

  Outcomes

  • There is an increase in individual buy-in.
  • Assessing capability can be part of every employee's skill profile and yearly review plan.

  Metrics

  • % of stakeholders affected by IT capability assessments receiving appropriate training.
  • % of stakeholders affected by IT capability assessments receiving additional compensation (and/or recognition e.g. awards) based on their contribution to IT capability improvements.