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Representative POMs are described for Assessment Planning at each level of maturity.

2Basic

• Practice

  Set up a basic assessment process to evaluate current practices and to identify areas for improvement in parts of the IT function.

  Outcome

  A basic process is emerging to leverage scale effects.

  Metric

  % of assessment adherence to a process/blueprint for conducting IT capability assessments.

• Practice

  Plan and prepare for the assessments (e.g. conduct a high-level examination of some business needs and goals).

  Outcomes

  • The degree of rigour depends on the individuals responsible for assessment preparation and planning.
  • The organization's needs and business goals are partly examined.

  Metric

  Yes/No indicators re the existence of a planning and preparation process/blueprint.

• Practice

  Start discussions with stakeholders within IT on the scope of the assessment and which sub-topics are to be selected for a deep dive assessment.

  Outcome

  There is a basic selection of sub-topics by the individual assessment owner/line manager.

  Metrics

  • % of IT capability assessments with defined scope.
  • % of identified IT capability stakeholders with input into assessment scope decisions.

3Intermediate

• Practice

  Establish a systematic and reliable process for conducting capability assessments and use this process across IT and some other business units.

  Outcome

  The insights generated from the assessments can be transformed into improvement actions.

  Metric

  % of assessment adherence to a process/blueprint for conducting IT capability assessments.

• Practice

  Establish a standardized planning and preparation process/blueprint for conducting capability assessments, and use it in IT and some other business units.

  Outcome

  The organization's needs and business goals can be aligned to the assessment objectives.

  Metric

  Yes/No indicators re the existence of a planning and preparation process/blueprint.

• Practice

  Identify the assessment scope and the capability framework to be used during the planning and preparation activities.

  Outcome

  Fundamental requirements for assessment execution are in place.

  Metric

  % of IT capability assessments with defined scope.

• Practice

  Agree and secure staffing of the assessment team and participants.

  Outcome

  Fundamental requirements for assessment execution are in place.

  Metric

  % of identified IT capability stakeholders with defined roles and responsibilities in capability assessments.

• Practice

  Plan and agree assessment logistics (e.g. set up all required meetings).

  Outcome

  Fundamental requirements for assessment execution are in place.

  Metric

  % of IT capability assessments that have agreed logistics.

• Practice

  Schedule assessment sessions with stakeholders.

  Outcome

  Fundamental requirements for assessment execution are in place.

  Metric

  % of IT capability assessments that have agreed logistics.

• Practice

  Implement a standardized decision process, with relevant criteria, within IT to decide on/prioritize the sub-topics for assessment.

  Outcome

  The scope of capability assessments is agreed.

  Metrics

  • % of IT capability assessments with defined scope.
  • % of identified IT capability stakeholders with input into assessment scope decisions.

4Advanced

• Practice

  Deploy a transparent and reliable assessment process organization-wide.

  Outcome

  Capability assessments are consistently conducted across the organization.

  Metric

  % of assessment adherence to a process/blueprint for conducting IT capability assessments.

• Practices

  • Adopt the standardized planning and preparation process/blueprint organization-wide and ensure compliance with the process.
  • Confirm the organization's readiness for the assessment.

  Outcomes

  • A holistic and reliable assessment across the organization is possible.
  • Re-planning is performed if necessary.

  Metrics

  • % of IT capability assessments with defined scope.
  • % of identified IT capability stakeholders with defined roles and responsibilities in capability assessments.
  • % of IT capability assessments that have agreed logistics.
  • % of IT capability assessments with a ‘readiness check’ prior to the assessment.

• Practices

  • Involve other business stakeholders in the selection/prioritization of sub-topics for the assessment.
  • Examine sub-topic selection/prioritization in line with the business strategy to ensure alignment.

  Outcome

  There is formal alignment of the assessment scope with the business strategy.

  Metrics

  • % of IT capability assessments with defined scope.
  • % of identified IT capability stakeholders with input into assessment scope decisions.

5Optimized

• Practice

  Reflect timely business input and review in the assessment process, and generate viable and business ecosystem supported development roadmaps.

  Outcomes

  • Assessments are continually improved.
  • The resulting development roadmaps help maximize and demonstrate the business value derived.

  Metric

  % of assessment adherence to a process/blueprint for conducting IT capability assessments.

• Practice

  Continually improve assessment planning and preparation activities (e.g. through stakeholder feedback, learning from previous iterations, etc.) to ensure the assessment objectives are met and aligned to the business ecosystem's needs, and to maximize the benefit obtained from performing the assessment.

  Outcome

  There is an increase in the return from assessments.

  Metrics

  • % of IT capability assessments with defined scope.
  • % of identified IT capability stakeholders with defined roles and responsibilities in capability assessments.
  • % of IT capability assessments that have agreed logistics.
  • % of IT capability assessments with a ‘readiness check’ prior to the assessment.

• Practice

  Implement a feedback process to optimize the decisions on sub-topics for assessments.

  Outcome

  The scope of capability assessments are continually improved.

  Metrics

  • % of IT capability assessments with defined scope.
  • % of identified IT capability stakeholders with input into assessment scope decisions.