Assessment Execution
Conduct the assessment, including such activities as running awareness campaigns, employing assessment tools, conducting evaluation interviews, and gathering information about existing practices in the organization.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Assessment Execution at each level of maturity.
- 2Basic
- Practice
- Use standardized, manual assessment tools (e.g. standardized questionnaires).
- Outcome
- There is reduction of costs through scale effects.
- Metrics
- % of IT capability assessments conducted with custom-made tools.
- % of IT capability assessments conducted with standardized tools.
- Practice
- Capture some key current-state data from stakeholders in IT.
- Outcome
- Time series comparison and benchmarking over time is possible.
- Metric
- % of requested respondents providing current-state data for assessments.
- 3Intermediate
- Practice
- Set up tools leveraging some automation techniques such as scripting (e.g. data collection via spreadsheets that are then analysed in different spreadsheets).
- Outcome
- Scale effects from automated tools are experienced.
- Metrics
- % of IT capability assessments conducted with custom-made tools.
- % of IT capability assessments conducted with standardized tools.
- Practice
- Capture current-state data from all relevant stakeholders within IT and some key stakeholders in other business units.
- Outcomes
- Necessary assessment data/evidence is collected from all key IT stakeholders and some other business units stakeholders.
- Time series comparison and benchmarking over time becomes more reliable.
- Metric
- % of requested respondents providing current-state data for assessments.
- 4Advanced
- Practice
- Introduce an integrated, central assessment tool.
- Outcome
- There is a high degree of automation across the assessment process.
- Metrics
- % of IT capability assessments conducted with custom-made tools.
- % of IT capability assessments conducted with standardized tools.
- Practice
- Capture all necessary current-state data and evidence from all key stakeholders organization-wide.
- Outcome
- The data gathered from organization-wide stakeholders is valuable in setting future improvement targets.
- Metric
- % of requested respondents providing current-state data for assessments.
- 5Optimized
- Practice
- Regularly review and improve the assessment tools following feedback from assessments undertaken.
- Outcome
- Regular improvement of the assessment tools supports effective organization-wide capability assessments.
- Metrics
- % of IT capability assessments conducted with custom-made tools.
- % of IT capability assessments conducted with standardized tools.
- Yes/No indicators re the existence of a regular assessment tool review and improvement cycle.
- Practice
- Proactively secure the availability of data sources in the business ecosystem for upcoming assessments and optimize the process for so doing through feedback and learning from previous assessments.
- Outcome
- Data from the business ecosystem is always available on request and is valuable in informing the setting of future improvement targets.
- Metric
- % of requested respondents providing current-state data for assessments.