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Evaluation

B3

Analyse the assessment results, and determine strengths and areas for improvement.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Evaluation at each level of maturity.

2Basic
  • Practice
    Define basic guidelines for the evaluation process and the analysis to be conducted.
    Outcome
    Existence of a process and guidelines foster repeatability.
    Metrics
    • Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
    • % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
3Intermediate
  • Practices
    • Introduce a standardized process for evaluations within IT and some other business units.
    • Define detailed guidelines and the analysis to be conducted for all evaluations.
    Outcome
    The performance of evaluations can be compared.
    Metrics
    • Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
    • % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
4Advanced
  • Practice
    Deploy the standardized evaluation process organization-wide and conduct all evaluations in line with this process and within standard and predictable timeframes.
    Outcome
    There is increasing comparability of evaluations.
    Metrics
    • Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
    • % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
5Optimized
  • Practice
    Regularly collect feedback on the evaluation process from all key stakeholders in the business ecosystem and include insights into the evaluation process.
    Outcome
    Evaluations are continually revised and improvements, based on feedback, are built into the evaluation content and process.
    Metrics
    • Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
    • % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
    • Yes/No indicators re the existence of a regular evaluation process review and improvement cycle.