Evaluation
Analyse the assessment results, and determine strengths and areas for improvement.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Evaluation at each level of maturity.
- 2Basic
- Practice
- Define basic guidelines for the evaluation process and the analysis to be conducted.
- Outcome
- Existence of a process and guidelines foster repeatability.
- Metrics
- Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
- % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
- 3Intermediate
- Practices
- Introduce a standardized process for evaluations within IT and some other business units.
- Define detailed guidelines and the analysis to be conducted for all evaluations.
- Outcome
- The performance of evaluations can be compared.
- Metrics
- Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
- % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
- 4Advanced
- Practice
- Deploy the standardized evaluation process organization-wide and conduct all evaluations in line with this process and within standard and predictable timeframes.
- Outcome
- There is increasing comparability of evaluations.
- Metrics
- Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
- % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
- 5Optimized
- Practice
- Regularly collect feedback on the evaluation process from all key stakeholders in the business ecosystem and include insights into the evaluation process.
- Outcome
- Evaluations are continually revised and improvements, based on feedback, are built into the evaluation content and process.
- Metrics
- Yes/No indicators re the existence of documented guidelines for analysing/evaluating IT capability assessment data.
- % of assessments compliant with documented guidelines for analysing/evaluating IT capability assessment data.
- Yes/No indicators re the existence of a regular evaluation process review and improvement cycle.