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Representative POMs are described for Target-Setting and Development Roadmap at each level of maturity.

2Basic

• Practice

  Align IT capability targets with technical deliverables.

  Outcome

  There is basic alignment of the targets with IT's direction.

  Metric

  % of YoY expenditure (e.g. $ or FTE) targeting improvements that are approved as a result of assessments.

• Practice

  Establish a basic process for selecting and prioritizing improvement areas within IT.

  Outcome

  Fundamental areas for improvement can be identified.

  Metrics

  • # of identified areas for improvement that are prioritized for action.
  • Average time forecasted to achieve target improvement goals.

• Practice

  Communicate some results and targets to participants and stakeholders.

  Outcome

  Basic communication of results and targets begins to foster buy-in to improvement activities.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment results and targets to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment results and improvement activities.

• Practice

  Directly assign assessment results to line managers in IT to address identified gaps.

  Outcome

  There is basic responsibility for realizing improvements.

  Metrics

  • % of identified improvement initiatives that are assigned financial and stakeholder resources.
  • IT capability improvement funding as a % of total expenditure.
  • # and % of IT capability stakeholders with capability improvement responsibilities.

3Intermediate

• Practice

  Use a target identification process that is consistent across all of IT and that has an overarching, high-level view of other business unit requirements.

  Outcome

  There is an integrated framework in place to allow trade-off comparisons of all assessment results across the organization.

  Metric

  % of YoY expenditure (e.g. $ or FTE) targeting improvements that are approved as a result of assessments.

• Practice

  Establish a detailed and standardized process for prioritizing improvement areas across IT and some other business units.

  Outcome

  Clear prioritization of improvement areas facilitates communication and realization of improvements.

  Metrics

  • # of identified areas for improvement that are prioritized for action.
  • Average time forecasted to achieve target improvement goals.

• Practice

  Take into account industry benchmarks and results from previous assessments when defining improvement goals.

  Outcome

  Assessment results can be interpreted within a context of past results and benchmarks.

  Metric

  % of IT capability targets set that are informed by industry benchmark data.

• Practice

  Define and agree a standard process (e.g. communication methods, communication frequency, etc.) for communicating results to all participants and stakeholders in IT and some other business units.

  Outcome

  The communication of results and targets within IT and to some other business units fosters greater buy-in to improvement activities.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment results and targets to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment results and improvement activities.

• Practices

  • Establish an improvement support structure (e.g. with senior management commitment and guidance, adequate resource provisioning, etc.) to support implementation of prioritized improvements and achievement of targets set.
  • Make financial and stakeholder resources available for improvements in IT and some other business units.

  Outcomes

  • An improvement support mechanism allows identified improvements to be successfully implemented in order to achieve business value and reach targets.
  • Fundamental requirements for implementing improvements are in place.

  Metrics

  • % of identified improvement initiatives that are assigned financial and stakeholder resources.
  • IT capability improvement funding as a % of total expenditure.
  • # and % of IT capability stakeholders with capability improvement responsibilities.

4Advanced

• Practice

  Align IT capability targets to business deliverables.

  Outcome

  There is alignment of IT capability targets with the strategic direction of the organization.

  Metrics

  • % of YoY expenditure (e.g.
  • $ or FTE) targeting improvements that are approved as a result of assessments.

• Practices

  • Use the standardized prioritization process organization-wide when selecting and prioritizing all improvement areas.
  • Review and revise improvement goals.

  Outcome

  Consistent identification of improvement areas facilitates decisions on assessment deep dives.

  Metrics

  • # of identified areas for improvement that are prioritized for action.
  • Average time forecasted to achieve target improvement goals.
  • % of IT capability targets set that are informed by industry benchmark data.

• Practice

  Set up a communications plan for organization-wide results communication and ensure tailored results communication to participants and to senior IT and business stakeholders.

  Outcome

  Structured communication increases commitment and buy-in within the organization, facilitates assessment execution, and increases the likelihood of successful improvements.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment results to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment results and improvement activities.

• Practice

  Standardize the improvement support structure and ensure the necessary financial and stakeholder resources are consistently made available to support implementation of all improvement initiatives organization-wide.

  Outcomes

  • Recommendations to address gaps or imbalances impacting on capability are considered as part of the wider development of improvement strategies, priorities, and development roadmaps.
  • The necessary financial and stakeholder resources are in place to support implementation of improvement initiatives organization-wide.

  Metrics

  • % of identified improvement initiatives that are assigned financial and stakeholder resources.
  • IT capability improvement funding as a % of total expenditure.
  • # and % of IT capability stakeholders with capability improvement responsibilities.

5Optimized

• Practice

  Regularly update all capability target definitions based on feedback and learning, and align them with the business ecosystem's needs.

  Outcome

  Capability targets are optimized at the technical, organization, and individual levels and reflect the needs of the business ecosystem.

  Metric

  % of YoY expenditure (e.g. $ or FTE) targeting improvements that are approved as a result of assessments.

• Practice

  Deploy the improvement prioritization process across the business ecosystem and regularly review/update it based on available internal and external insights and learnings.

  Outcome

  The improvement prioritization process is informed by a combination of industry benchmarks, previous assessment results across several iterations of assessment cycles, and reported problems from the business ecosystem.

  Metrics

  • # of identified areas for improvement that are prioritized for action.
  • Average time forecasted to achieve target improvement goals.
  • % of IT capability targets set that are informed by industry benchmark data.

• Practice

  Communicate results across the business ecosystem and set up a feedback process for all results communication.

  Outcome

  Continued and widespread buy-in to improvement activities is fostered based on the communication of assessment results.

  Metrics

  • Yes/No indicators re the existence of and adherence to a process for regularly communicating IT capability assessment results and targets to employees.
  • # of emails/reports/other communication formats used to inform the wider organization of IT capability assessment results and improvement activities.

• Practice

  Regularly review and optimize the improvement support structure.

  Outcome

  The improvement support structure is capable of supporting the current and future improvement needs of the business ecosystem.

  Metrics

  • % of identified improvement initiatives that are assigned financial and stakeholder resources.
  • IT capability improvement funding as a % of total expenditure.
  • # and % of IT capability stakeholders with capability improvement responsibilities.