Gain senior management support and approval for the removal of obstacles to the progress of programme components. Respond and provide support to project and sub-programme managers who have escalated issues to the programme level.
Provide an appropriate tool set and access to experts on communications, procurement and contract management, financial planning and control, risk management, programme domain expertise, etc. These experts may be part of the programme team or may come from other parts of the organization, or may be provided by an outside consultancy.
Capture lessons learned at individual, team, and department levels and at all project phases (initiating, planning, executing, monitoring and controlling, and closing). Capture information across all programme performance areas (strategy alignment, governance, benefits management, stakeholder communications, and life cycle management). Record, analyse and incorporate all lessons learned into future programmes.