IVI Framework Viewer

Programme Lessons Learned

C6

Capture lessons learned at individual, team, and department levels and at all project phases (initiating, planning, executing, monitoring and controlling, and closing). Capture information across all programme performance areas (strategy alignment, governance, benefits management, stakeholder communications, and life cycle management). Record, analyse and incorporate all lessons learned into future programmes.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Programme Lessons Learned at each level of maturity.

1Initial
  • Practice
    Rely on the best endeavours of staff.
    Outcome
    An immediate basic capability is turned on.
    Metric
    Number of experienced staff.
  • Practice
    Leverage professional associations and networking to identify working approaches known to be effective.
    Outcome
    The implementation of working approaches that are known to be effective is very fast.
    Metric
    Number of approaches, methods, tools, or processes adapted from outside to get up and running.
2Basic
  • Practices
    • Identify and procure a basic toolset for the management of project management information.
    • Use lists and/or a spreadsheet to get started.
    Outcome
    Lessons learned are captured and are available to support learning.
    Metric
    Percentage of programme projects using the project management information system.
  • Practice
    Provide training on the procedures and use of the project management information system.
    Outcome
    The utility and effectiveness of the project management information system in programme learning are improved.
    Metric
    Number of innovations initiated from project management information systems analysis.
3Intermediate
  • Practice
    Incorporate the use of the project management information system into retrospectives and project post mortems.
    Outcome
    Retrospectives and project post mortems become more thorough and effective in identifying opportunities for improvement.
    Metric
    Percentage of programme projects that use PMIS in their retrospectives.
  • Practice
    Link project management information systems to metrics so that views based on metrics' slices can be generated — e.g. show PMIS data for projects with actual schedules within 5% of target.
    Outcome
    Enhanced insights are possible into what works and what does not work well.
    Metric
    Innovations developed from data analysis of project management information systems.
4Advanced
  • Practice
    Use advanced integrated tools and techniques to manage the project management information system.
    Outcomes
    • Advanced integrated tools enable better planning at project and programme levels and facilitate strategic roadmap planning and implementation.
    • Integrated tools often provide insights into contracts, finance, technology, and so forth for learning purposes.
    Metric
    Number of programme management innovations.
  • Practice
    Use advanced analytics to glean insights and learning from the project management information systems.
    Outcome
    Systematic statistical analysis of available data will reveal learnings that might otherwise be missed.
    Metric
    Number of programme management innovations.
5Optimized
  • Practice
    Facilitate controlled access and entries from business ecosystem partners and contractors to broaden the base for learning.
    Outcome
    The base and source of learning is enhanced.
    Metric
    Number of programme management innovations.
  • Practice
    Develop a programme of continuous improvement around programme management's use of project management information systems (PMIS) that leverage best-known industry practice, research findings, and the advice of programme management tools vendors.
    Outcome
    Excellent approaches to the use and management of project management information systems are used by the organization.
    Metric
    Number of programme management innovations.