Programme Lessons Learned
Capture lessons learned at individual, team, and department levels and at all project phases (initiating, planning, executing, monitoring and controlling, and closing). Capture information across all programme performance areas (strategy alignment, governance, benefits management, stakeholder communications, and life cycle management). Record, analyse and incorporate all lessons learned into future programmes.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Programme Lessons Learned at each level of maturity.
- 1Initial
- Practice
- Rely on the best endeavours of staff.
- Outcome
- An immediate basic capability is turned on.
- Metric
- Number of experienced staff.
- Practice
- Leverage professional associations and networking to identify working approaches known to be effective.
- Outcome
- The implementation of working approaches that are known to be effective is very fast.
- Metric
- Number of approaches, methods, tools, or processes adapted from outside to get up and running.
- 2Basic
- Practices
- Identify and procure a basic toolset for the management of project management information.
- Use lists and/or a spreadsheet to get started.
- Outcome
- Lessons learned are captured and are available to support learning.
- Metric
- Percentage of programme projects using the project management information system.
- Practice
- Provide training on the procedures and use of the project management information system.
- Outcome
- The utility and effectiveness of the project management information system in programme learning are improved.
- Metric
- Number of innovations initiated from project management information systems analysis.
- 3Intermediate
- Practice
- Incorporate the use of the project management information system into retrospectives and project post mortems.
- Outcome
- Retrospectives and project post mortems become more thorough and effective in identifying opportunities for improvement.
- Metric
- Percentage of programme projects that use PMIS in their retrospectives.
- Practice
- Link project management information systems to metrics so that views based on metrics' slices can be generated — e.g. show PMIS data for projects with actual schedules within 5% of target.
- Outcome
- Enhanced insights are possible into what works and what does not work well.
- Metric
- Innovations developed from data analysis of project management information systems.
- 4Advanced
- Practice
- Use advanced integrated tools and techniques to manage the project management information system.
- Outcomes
- Advanced integrated tools enable better planning at project and programme levels and facilitate strategic roadmap planning and implementation.
- Integrated tools often provide insights into contracts, finance, technology, and so forth for learning purposes.
- Metric
- Number of programme management innovations.
- Practice
- Use advanced analytics to glean insights and learning from the project management information systems.
- Outcome
- Systematic statistical analysis of available data will reveal learnings that might otherwise be missed.
- Metric
- Number of programme management innovations.
- 5Optimized
- Practice
- Facilitate controlled access and entries from business ecosystem partners and contractors to broaden the base for learning.
- Outcome
- The base and source of learning is enhanced.
- Metric
- Number of programme management innovations.
- Practice
- Develop a programme of continuous improvement around programme management's use of project management information systems (PMIS) that leverage best-known industry practice, research findings, and the advice of programme management tools vendors.
- Outcome
- Excellent approaches to the use and management of project management information systems are used by the organization.
- Metric
- Number of programme management innovations.