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Communication

A5

Plan, execute, and control project information flows within the project team and between the project team and other project stakeholders.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Communication at each level of maturity.

2Basic
  • Practice
    Develop a set of standard reports that will keep most stakeholders informed of the project's status.
    Outcome
    The use of standard reports simplifies report preparation and use.
    Metric
    Stakeholder satisfaction surveys.
  • Practice
    Analyse the project to identify any issues that might upset particular stakeholders — these could include particular personnel or environmental, financial, or health and safety matters.
    Outcome
    An understanding of the project's sensitivities helps tailor reporting and communications so that they are appropriate and effective.
    Metric
    Number of sensitivities identified in project.
3Intermediate
  • Practice
    Leverage project planning tools and their automated communications and reporting features as a way of establishing regular contacts with stakeholders and to listen to their advice and concerns.
    Outcome
    Communications are supported on multiple channels and stakeholders can easily provide feedback and advice while keeping themselves informed.
    Metric
    Percentage of routine reports and communications supported by tools.
  • Practices
    • Apply filters to sensitive information and communicate such information under non-disclosure agreements.
    • Extend communications management to issue reports and other supportive roles.
    Outcome
    Communications are appropriate and sensitive to stakeholders' needs.
    Metric
    Percentage of communications and reports with sensitivity filters.
4Advanced
  • Practice
    Tailor communications for stakeholder group preferences and configure automatic tools to communicate these.
    Outcome
    Communications are tailored appropriately and are supported by tools and automation.
    Metric
    Percentage of tailored communications supported by tools and automation.
  • Practices
    • All project sensitive data is identified and classified in accordance with data security classifications.
    • Access controls and security features comply with the organization's security standards.
    Outcome
    Data security is managed in accordance with the organization's guidelines and practices.
    Metric
    Number of security issues.
5Optimized
  • Practice
    Develop and maintain a programme of continuous improvement for the management of project communications.
    Outcome
    Project communications follow best-known practices.
    Metric
    The number of innovations in project management communications.
  • Practice
    Develop and maintain a programme of continuous improvement for the management of project communications around sensitive matters.
    Outcome
    Sensitivity and security of project data follows best-known practices.
    Metric
    The number of innovations in project management communications.